We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit.
Your satisfaction is our priority, but this policy is in place so that we can continue to offer worldwide shipping on all orders.
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 14 days. We will gladly send out a replacement order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays.
If your order shipping times exceeds our displayed time frame by 10 business days, you can contact us and we will gladly resolve the issue.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order.
Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.
Crazy About Babies cannot be held responsible and/or accountable for incorrect information given, theft of packages, import taxes, duties, and/or customs, or delivery delays due to weather, political issues, etc. This includes incorrect product sizing and incorrect address input.