FAQ

HOW LONG DOES SHIPPING TAKE?
Standard shipping typically takes between 7-30 business days.

 

WHAT HAPPENS IF I ENTERED THE WRONG ADDRESS?

Please contact us as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse.

In the event that your order is undeliverable or returned to the sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received.

 

WHAT IS YOUR REFUND POLICY?

All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit.

Refunds and Exchanges

To be eligible for a refund or exchange, you must first contact us within 7 days of receiving the product with pictures of the damaged items, then return the damaged item to us.

Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages

Crazy About Babies is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

WHY AM I NOT ABLE TO COMPLETE MY ORDER?

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

 

DISCLAIMER:
Crazy About Babies cannot be held responsible and/or accountable for incorrect information given, theft of packages, import taxes, duties, and/or customs, or delivery delays due to weather, political issues, etc. This includes incorrect product sizing and incorrect address input.